As of my last update in September 2021, the top 5 grocery delivery services in the United States were Instacart, Amazon Fresh, Walmart Grocery, Shipt, and FreshDirect. Please note that the pros and cons might have changed since then, as these services continuously evolve. Nevertheless, I'll provide some general pros and cons for each service based on their characteristics up to that point:
- Instacart: Pros:
- Wide availability in various cities across the U.S.
- Partnerships with multiple grocery stores, offering a vast selection of products.
- Same-day delivery option available.
- Ability to choose and interact with personal shoppers during the shopping process.
- User-friendly app and website.
- Service fees and delivery charges can add up, making it more expensive for small orders.
- Some customers have reported occasional substitutions or out-of-stock items.
- The cost of items may be slightly higher compared to in-store prices due to store markups.
- Tipping can be confusing or feel obligatory for some users.
- Amazon Fresh: Pros:
- Extensive range of products, including groceries and household items.
- Fast and reliable delivery, especially for Amazon Prime members.
- Subscription option available for frequent users.
- Access to additional Amazon perks like Prime Video and Prime Music.
- Limited availability in certain areas, mainly concentrated in metropolitan regions.
- A requirement for an Amazon Prime membership to access the service fully, which has an annual fee.
- Some complaints about produce quality and expiration dates.
- Not all Whole Foods locations are eligible for Amazon Fresh delivery.
- Walmart Grocery: Pros:
- Large selection of groceries at affordable prices.
- Option for both delivery and free curbside pickup.
- No subscription required, and the delivery fee is relatively low.
- Familiarity with Walmart stores, making online shopping more convenient for regular customers.
- Delivery availability may be limited in certain regions.
- The website and app interface may not be as user-friendly as competitors.
- Waiting times for delivery or pickup slots can be longer during peak hours.
- In-store prices and online prices may differ, affecting the overall savings.
- Shipt: Pros:
- Dedicated shoppers who communicate with customers during the shopping process.
- Ability to schedule deliveries and access same-day delivery options.
- Available in various cities across the U.S.
- No markup on groceries, keeping the prices consistent with the in-store prices.
- Membership fee required for access to Shipt services.
- Some customers have reported difficulty finding available delivery slots.
- Availability might be limited in rural or less populated areas.
- The selection might not be as extensive as some other grocery delivery services.
- FreshDirect: Pros:
- Specializes in delivering fresh produce and high-quality groceries.
- Serves specific regions in the Northeastern United States.
- User-friendly website and app for easy ordering.
- Time slots for delivery and relatively accurate delivery estimates.
- Limited delivery area, not available in most parts of the country.
- Minimum order requirements might apply, making it less suitable for small households.
- Delivery fees can be relatively high, especially for smaller orders.
- Some customers have reported issues with customer service and order accuracy.